General condition of sale

Legal notices

The website is managed by the simplified joint stock company Ma Muse
Registered office: 142 rue de Rivoli 75001 Paris
Registration in the Paris Trade Register: 819 778 176
SIRET: 81977817600019
VAT number: FR71 350 283 057
DIrector of publication: Kuei-Yu Isabelle HO
Host: OVH, RCS Lille Métropole 424 761 419 00045

General provisions

This contract is governed by French law. The online sales conditions apply on the basis of the current tariff published by Ma Muse. They cancel those of previous publications and can be modified at any time. They apply to all orders placed through the website.

The customer declares to have taken knowledge of these general conditions of sale and to accept the terms. Any order implies the unconditional acceptance of the customer to these general conditions.

In a case not covered by these terms and conditions, it is the rules governing the distance selling of the company's headquarters that will apply.

My Orders

The customer who wishes to place an order selects the products he wants to order.
It keeps the possibility of deleting the selected products at any time.

To make the purchase, the visitor fills out an identification form with the following information: name, first name, e-mail, address, telephone, password. He checks the content of his order, the total price, the delivery and billing address and specifies the delivery method, to the address he has indicated. Then he selects a payment method and confirms his order after having verified it, by clicking on the button "validate my basket". This confirmation implies the acceptance of these general conditions of sale. All the data provided and the recorded confirmation are proof of the transaction, signature and acceptance of the operations carried out.

The customer is then sent to the secure payment site (SSL), where he indicates the bank details corresponding to the method of payment chosen. A debit request from the bank account is sent within twenty-four hours to his bank. The order is considered effective after confirmation of the agreement of the bank payment centers. The customer then receives a confirmation e-mail that summarizes the contents of his order and constitutes an official proof that must be kept.
The order is then registered by Ma Muse, which undertakes to honor it in the terms of these general conditions of sale, within the limits of available stocks and within the limit of the duration of each sale.

In the event of a possible shortage of goods that would cause a delay in the delivery of the order, Ma Muse can not be held responsible. In this situation, Ma Muse commits itself to communicate the necessary delivery times to obtain the desired product. The customer then has the possibility to modify or cancel his order. In the case of a cancellation due to a temporary or permanent unavailability of the products, Ma Muse undertakes to refund the customer within a period of 14 days.

Ma Muse reserves the right not to register an order for any reason whatsoever, due in particular to a problem of supply of the products ordered, a problem concerning the order received, a foreseeable problem concerning the delivery to be made, or any order from a customer with whom there is a commercial dispute.

If the user wishes to cancel the order, the cancellation must be made by email to the address at the latest 12 hours after the validation of the order by the customer. Possible delays do not entitle the buyer to cancel the sale, refuse the goods or claim damages.

Payment options

Ma Muse records the sale which becomes definitive after acceptance of the commercial transaction by the secure online payment services. The data recorded on this occasion by the payment system constitute the proof of the financial transactions.  

The products sold in France are subject to French VAT, the prices listed on the site Ma Muse are given all taxes (TTC) and denominated in euros. The prices displayed are net, they include the price of the products, the expenses of handling, packing and conservation of the products. They do not include participation in shipping and delivery costs, which vary according to the number of products ordered and the place of delivery. For an order delivered outside metropolitan France, any local taxes and customs fees charged to the buyer are possible. Customs taxes requested by the carrier at the time of delivery and taxes related to delivery are the responsibility of the customer and are his responsibility.


Ma Muse has selected the Colissimo service of the Post Office for the transport of the parcel. Upon receipt of payment of the order, the parcel is dispatched as soon as possible

Each order is delivered to the delivery address indicated by the customer at the time of purchase on the website. The address must be precise and detailed, including particular indications specific to the place of delivery (floor, codes, building).

In case of absence of the recipient, the deliveryman files a notice of passage inviting the customer to pick up the products in his post office.
Ma Muse is committed to ensuring the conformity of the products to the description on the order. The customer is required to check the contents and condition of his package at the time of delivery. In the event of a dispute, he must immediately make his reservations to the carrier.

Ma Muse is not responsible in case of out of stock causing a delay in the delivery of the order.

France métropolitaine

For any order in metropolitan France whose amount is equal to or greater than 35 €, the shipping costs are offered.

For any order whose amount is less than 35, a contribution to the delivery costs of 5 € is requested.

Other delivery countries

Ma Muse sends all the products ordered on the online store to the addresses of the countries mentioned in the table below.

Right of withdrawal

In accordance with Article L.121-21 and following of the Consumer Code, the customer has a withdrawal period of fourteen clear days from the date of receipt of the order to return the products, without having to justify a reason.

 As part of the exercise of his right of withdrawal, the customer must bear the cost of returning the goods. The product must be returned in its original packaging, intact.

The exercise of the right of retraction obliges Ma Muse to refund the sums paid by the buyer within 14 days from the date on which the company was informed of the consumer's decision to retract.

It is not necessary for the client to motivate his decision. To use this right concerning goods orders, simply send the completed withdrawal form or clearly express its request on free paper or by email to the Ma Muse Distance Sales Service, specifying:
- surname, first name, customer reference if possible
- address
- order references
- items to be exchanged or refunded


Any delays do not entitle the customer to cancel the sale, refuse the goods or claim damages. In the event of a claim, transportation and other expenses for the return of products to Ma Muse are the responsibility of the buyer.

The customer can only express reservations when the order is delivered in the following cases:
delivery not in line with the order
package containing heavily damaged products

Reservations must be made in writing to the carrier at the time of delivery, or at the latest 4 hours after delivery. A copy of these reservations must be sent to Ma Muse by email at no later than 12 hours after these reservations have been made.

In all other cases, no return of products is accepted and Ma Muse does not carry out any exchange. If the above procedure has been followed, and if it is so proven that the reserves are due to the fact that the package and the products are heavily damaged, Ma Muse reserves the right to establish a credit, refund the customer the price paid for the order or proceed to a new delivery of similar products.


Ma Muse is committed to providing all the necessary care for the implementation of the service offered to you. All our products offered for sale on the site comply with French legislation in force. In case of delivery outside metropolitan France, the responsibility of mamuse can not be engaged in case of non-compliance with the legislation of the country where the products are delivered. It is up to the customer to check with the local authorities the possibilities of importing or using the products or services that he plans to order.

The customer is solely responsible for the choice of products, their retention from delivery and their use. Under no circumstances can Ma Muse be held responsible for any damage arising from this fact.

Ma Muse guarantees that the products are in perfect condition when handed over to the carrier. This is the only guarantee given by Ma Muse. No other express or implied warranty is granted. In particular, Ma Muse can not guarantee that the products meet the specific expectations of the customer.

Ma Muse can not be held responsible for the non-fulfillment of the contract concluded in case of stock-out or unavailability of the product, force majeure, disruption or total or partial strike, in particular, postal services and means of transport, flood or fire.

The photographs and the texts illustrating our products presented on the site are not contractual. Consequently, the responsibility of Ma Muse can not be engaged in case of error in one of these photographs or one of these texts.

Ma Muse will not incur any liability for any consequential damages as a result of the present (loss of exploitation, loss of profit, loss of chance, damages or expenses).

Ma Muse will in no way be held liable for any damages whatsoever resulting from any impossibility of use, access, loss or loss of benefits resulting from the information available on this website, and this regardless of the origin of the injury.

Ma Muse also disclaims any liability for any damage of any kind resulting from a fraudulent intrusion by a third party resulting in a modification of the information made available on its site.

Nor can it be held liable for any damage whatsoever resulting from the interpretation or use of the information available on the server of this website. In any case, whatever the possible reason for the mis en cause of Ma Muse, its liability is limited to the lower of the following two sums: amount of the direct loss suffered by the customer or price of the order.


The website may include links to other websites or other internet sources. To the extent that Ma Muse can not control these external sites and sources, the company can not be held responsible for the provision of these sites and external sources, and can not bear any responsibility for the content, advertising, products, services or any other material available on or from such external sites or sources. In addition, Ma Muse can not be held responsible for any damage or loss proven or alleged as a result of or in connection with the use or trust of the content, goods or services available on these sites or sources. external.

Applicable law

Only the present conditions in French language are authentic. The rights and obligations of the parties are governed by French law, in particular the regulation of distance selling (Articles L. 121-16 to L. 121-21 of the Consumer Code incorporating the 97 7 / 20 CE Directive). May 1997 on consumer protection in distance contracts).
Acceptances, drafts, warrants, conditions of carriage do not bring novation or derogation to this clause.

Rights holdings

All rights to this website, including copyrights, belong to The Brewer or are licensed to the Brewer. You may not use this website or its contents, including copying or storing them in whole or in part, other than for your personal and non-commercial use without our permission. You may not modify, delete, distribute or publish anything on this website for any reason.